FAQ

Making a Purchase

Can I checkout as a guest?

Guest checkout is not possible on our website. Each customer will be required to create an account and log in before placing an order.

If you already created an account on our old website, you don’t need to do this again, however for security reasons you will be required to reset your password.

I can’t find the product I am looking for. How can I place an order?

If you can’t find the product you require, please contact our customer service team on +44 (0) 1355 231122 or email infoeurope@ellsworth.com

If you are unsure which product will work best for your application, why not Ask The Glue Doctor who will analyse your requirements and recommend a solution.

When will I be charged for my order?

Your card will be charged as soon as the order is placed.

I made a mistake on a web order. Can I change it?

If you have made an error in your online order, please contact our Customer Service Team for assistance. Call: +44 (0) 1355 231122 or email: infoeurope@ellsworth.com

How can I place an international order?

Ellsworth Adhesives is a global supplier of adhesive materials and dispensing equipment. We recommend that you contact your local branch for assistance. You can find a list of our Global Locations here

How do I view my order details?

When you are logged in, if you click on ‘My Account’ you can review your personal details and order history.

Delivery

Delivery Times

There is no standardised delivery time since each product has its own ‘lead time’

Delivery Charges

Our standard carriage charge is £10.00
Orders over £100 will be delivered free of charge.
A small number of products may incur a ‘Hazardous Shipping Charge’ at a rate of £45.

Your Order

Tracking

Tracking information is available the day after your goods have shipped and this can be requested from Customer Service: infoeurope@ellsworth.com

Part-Shipments

If you have ordered multiple products with varying lead times, it is possible for your order to be shipped separately. Please contact our Customer Service team to request this: infoeurope@ellsworth.com

Returns

Returns will only be accepted with prior agreement from Ellsworth and on receipt of a GRN number. Please contact our Customer Service Team if you want to discuss a returns issue: infoeurope@ellsworth.com

User Account and Password

How do I change my password?

When you are logged in, if you click on ‘My Account’ you can ‘edit your password and account details’

If you are unable to log in, click the ‘lost your password’ link on the login page. An email will be sent to your account for you to reset your password.

I had an account on your old site and I cannot log in. What happened?

Your old account should be registered with the new website, however you will need to reset your password for security reasons.

Please note you will not be able to view your old order history on the new site.

How can I change my email address in my account?

Unfortunately, because your email address is your user ID it cannot be changed. You will have to create a new account with your new email address.

How do I log out of My Account?

Click the ‘log out’ button at the top left hand of the screen.

General

I don’t know what product to use. Is help available?

Absolutely. We are happy to offer advice on product selection. Fill out the enquiry form on our ‘Ask The Glue Doctor’ page and a member of our technical sales team will be in touch.

Where can I find an SDS or TDS sheet?

You can request an SDS or TDS sheet by emailing eusds@ellsworth.com